Shipping Fees

Free Shipping to Canada and USA. Please inquire for international shipping.

Processing time

3-5 Weeks 
All furniture is handmade-to-order from raw bamboo to final finishes.
*Inquire for express production

Estimated shipping times 

Canada: 3-7 business days
USA: 4-9 business days

Please inquire for express shipping or to schedule a delivery.
We will do our best to meet these shipping estimates, but can't guarantee them. We are not responsible for courier delays due to weather or unforeseen circumstance.

Customs and import taxes

Reforest Design covers all import taxes and fees.  To note, Reforest Design products are exempt from all Tariffs as they align with the CUSMA agreement.

Local Pickup

We offer local pickup for Salt Spring Island - you will receive a discount on your order to offset what we would pay in the shipping fee. If you're interested in this option, please contact us.

Courier

We ship with FedEx, UPS or Canpar depending on package weight.

Tracking

You will receive your tracking information via. e-mail.

 

Refund Policy

We gladly accept returns, exchanges and cancellations.

Returns

Contact us within 14 days of delivery, and then ship items back within 30 days of delivery. Buyers are responsible for return shipping costs. Once your return has been approved, it will be processed and refunded within 1-5 business days.

Cancellations

You may request a cancellation within 2 days of purchase, no questions asked. Once your refund has been approved, it will be processed and refunded within 1-5 business days.

Damaged Products

If your product or a part of the product arrives to you damaged, Reforest Design is responsible for return shipping costs for the damaged parts, and a discount or credit will be applied to your account for purchase of a new replacement.

If an item shipped to Reforest Design by the buyer is not returned in its original condition, the buyer is responsible for any loss in value.

Custom Order Returns

Unless products arrive damaged or defective, we can not accept returns for custom orders.