Does the furniture come assembled?
Most pieces are not, but the furniture is easy to assemble! We spent many years designing the furniture for quick and easy assembly. The selected hardware uses metal thread inserts so you could put together and take apart each piece countless times without compromising the structure. Included are assembly instructions. Assembly is a great way to really get to know your furniture.
Could this furniture be used outside?
This furniture is designed for indoor use only.
What is the "Lifetime Warranty"?
There is a lifetime warranty on all furniture frames for any structural or manufacturing defects. Regular wear and tear is not included. Please contact firstname.lastname@example.org to discuss your claim.
Could I replace a damaged part?
All parts could be re-purchased and replaced.
Packages are shipped with UPS, Canpar, FedEx or Canada Post. A tracking number will be provided with your shipment.
UPS/FedEx customs, duties & tax (USA Only)
*See 'Shipping & Refund Policy' for more details.
Duties & Taxes are the responsibility of the buyer.
High Value Packages (Approx. Value $3000+) - FedEx MAY contact you (phone &/or e-mail) to clear the package at the border with your SSN and payment for Duties & Taxes. If so, this process allows for ONLY 10 days holding before the package is shipped back. This means you have 10 days to submit the required information and payment.
Low Value Packages (Usually Valued Under $3000) - Packages will be delivered straight to your door. You will receive an invoice for Duties & Taxes in the mail shortly after you receive your package.
All packages require payment of Duties & Taxes before shipment is received. You could make a payment with your tracking number ONLINE before arrival of shipment, or pay at the door. UPS will come a maximum of 3 times before the shipment is sent back to Reforest, so please pay ahead of time.
For bamboo care, use warm water and a soft cloth. Avoid soap to prevent natural oils from wearing. Feel free to apply natural oil coats onto surface over time (to freshen up!).
What oil could I use?
Over time the natural oil will wear - but with proper care it can last a very long time! You probably won't have to refinish for 2+ years, depending on use. We recommend the oil that is currently on the furniture, it is called OSMO. You could find it here:
Canada - https://osmo-store.com/
USA - https://osmocolorusa.com/
We use the following:
Natural - 3031 Osmo Polyx Oil Matte
Colours - (contact us)
If it is too difficult to source, we recommend mineral oil, furniture beeswax oil, or hemp oil. They all have very little to no scent, and are easily applied with a cloth. Other oil alternatives could work too, just keep in mind some are very heavy on the fumes and have specific application processes. Contact us for suggestions.
Make sure the table is clean and dry before application. If you're feeling ambitious and would like to get rid of any imperfections, you could always give it a light sand before oil application (I recommend renting an orbital sander, it'll take all of 2 minutes to sand!). As the oil is natural, you do not need any toxic stripping agents or hazardous gear. 150 grit sandpaper and a basic dust mask/face cloth will work well.
Where do you ship?
Currently shipping to Canada and USA.