Shipping & Refund Policies

Shipping Policy

Fees
Free Shipping to Canada and USA. Please inquire for international shipping.

Processing time
Typically 4-8 Weeks - check your purchase listing as times may vary per product.

Estimated shipping times 
Canada: 3-7 business days
USA: 4-9 business days

Please inquire for express shipping or to schedule a delivery.
We will do our best to meet these shipping estimates, but can't guarantee them. There may be shipping carrier delays due to COVID-19.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Local Pickup
We offer local pickup for Salt Spring Island and Victoria - you will receive a discount on your order to offset what we would pay in the shipping fee. If you're interested in this option, please contact us.

Courier
We are currently working on building our own shipping team. In the meantime, depending on the size of your order, it will arrive through FEDEX. *Please inquire for alternate shipping options.

Refund Policy

We gladly accept returns, exchanges and cancellations. Contact us within 14 days of delivery, and then ship items back within 30 days of delivery. You may request a cancellation within 2 days of purchase. Unless they arrive damaged or defective, we can not accept returns for custom orders.

Conditions of return

Buyers are responsible for return shipping costs on regular orders. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Reforest Design is responsible for return shipping costs on parts. A discount or credit will be applied to your account for purchase of a new replacement.